Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return if applicable. 

To be eligible for a return, your item must be a standard item that is not Built/Made To Order or part of any group buys. The Item must be in the same condition that you received it, unworn or unused & unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at EatonMotorWorks@gmail.com. If your return is accepted, we’ll send you a return shipping label that is paid by you the customer, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at EatonMotorWorks@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Damages or loss of the product caused by the carrier are the carrier's problem & we are not obligated to send a new product. The new product will be shipped after the Carrier's insurance payment is recieved 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Restocking fee

15% Restocking fee for all items that qualify for returns.